FAQ's

have questions? We're here to help you

We accept the following payment methods for your convenience:

Credit/Debit Cards:

  • Visa, Mastercard, and other major credit or debit cards are accepted.

Bank Transfers:

  • Direct bank transfers through supported banking networks.

Digital Wallets:

  • Popular digital wallet services such as  PromptPay, and other region-specific wallet apps.

Online Payment Gateways:

  • Payments through secure online gateways supported by the booking platform.

Contact Us:
If you experience any issues during payment, please contact our customer support team at [email protected] for assistance.

To book a ferry ticket with The Trago, follow these steps:

Visit The Trago's Website: Go to The Trago's homepage.

Enter Trip Details: On the homepage, select your trip type (one-way or round trip), specify the number of passengers, and choose your starting point, destination, and travel dates.

Search for Ferries: Click the "Search" button to view available ferry options matching your criteria.

Select a Ferry: Browse through the list of available ferries, compare schedules and prices, and select the option that best suits your needs.

Provide Passenger Information: Enter the required details for all passengers, including names and contact information.

Choose Additional Services: If applicable, select any extra services or amenities you'd like to add to your booking.

Proceed to Payment: Review your booking summary and proceed to the payment page.

Make Payment: The Trago accepts various payment methods, including credit/debit cards, bank transfers, and digital wallets like  PromptPay.

The Trago

 

Receive Confirmation: After completing the payment, you'll receive a booking confirmation via email, which will include your e-ticket and travel details.

For additional assistance or inquiries, you can contact The Trago's customer support at [email protected].

Returning or exchanging tickets depends on the ferry company you choose. Consider the following points:

Return/Exchange Policy:

  • Each ferry company has different cancellation and ticket change policies. Be sure to review their terms and conditions before making a booking.

Time Frame:

  • Most ferry companies allow ticket changes or cancellations within a specific time frame, usually 24-48 hours before departure.

Fees and Charges:

  • Cancellation or ticket change fees may apply, depending on the ferry company’s policies.

Contact Customer Service:

  • If you need assistance, contact the ferry company’s customer service team with your booking reference number and payment details.

Tip:
Always read the ferry company’s terms and conditions carefully before confirming your booking to avoid unexpected charges or restrictions.

To ensure your online booking is confirmed, follow these steps:

Complete the Booking Process:

  • Ensure all required information, such as travel dates, passenger details, and payment information, is entered correctly before finalizing the booking.

Check for Confirmation Email:

  • After completing the payment, you should receive a booking confirmation email with your e-ticket and trip details.
  • If you don’t receive it within a few minutes, check your spam or junk email folder.

Note: Typically, booking confirmations are sent within 24 hours. If you haven’t received your confirmation within this timeframe, contact customer service for assistance.

All passengers must check in at least 30 minutes before the departure time at the designated counter.
Foreign tourists should allow extra time for immigration procedures. 
**It is the passenger’s responsibility to ensure timely arrival at the check-in counter before the ferry departs.
If a passenger fails to check in or board on time, they will need to arrange their own transportation to the destination at their own expense.

If the number of passengers exceeds the amount specified on the booking voucher or if an infant's age exceeds the ferry company’s allowed conditions:

Extra Charges Apply:

  • The ferry company will immediately charge the difference at the check-in counter before boarding.

No Guaranteed Boarding:

  • If additional passengers exceed the boat’s capacity, boarding may not be guaranteed, subject to availability and safety regulations.

Tip:
To avoid unexpected charges, ensure that all passenger details, including the correct number of passengers and infant ages, are accurately provided when making the booking. Contact the ferry company in advance if changes are needed.

Changing the name on an e-Ticket depends on the ferry company’s policy. Follow these steps:

Check the Terms and Conditions:

  • Review the ferry company’s policy regarding name changes on tickets. Some companies allow name changes with certain conditions, while others may not allow changes at all.

Contact Customer Support:

  • Reach out to the ferry company’s customer service as soon as possible. Provide your booking reference number and correct passenger details.

Fees and Processing Time:

  • Some companies may charge additional fees for name changes, and changes may be subject to availability or processing times.

Documentation Requirements:

  • Be prepared to provide identification documents if required, especially for international routes.

Tip:
Double-check passenger details before confirming the booking to avoid any inconvenience. For further assistance, contact the ferry company at [email protected].